I went to Walgreens today to fill my insulin prescription for my pump. They told me that Medicare had been hacked and they could not bill it through Part B. They said my only option would be to bill it through Part D and pay $105. They said I would have to pay and Medicare would reimburse me? I called Walgreens Medicare number and was told that it could be done they had to bill it through Portal JobAid or IVR? When I returned to the pharmacy they said they couldn’t do it?
I know Pharmacies are understaffed but it kind of leaves the customers out in the cold.
@edmundo there was a hack recently that was and perhaps still is affecting insurance claims and is affecting patients, hospitals, pharmacies - pretty much the gamut. I recently transferred my prescriptions to a new CVS - thankfully there were no issues, perhaps because they were already in their system - I’m not sure but the issue may be with determining pricing for newly issued scripts.
Some work-arounds were/are being put into place so claims can be processed through another system or company, but the process will be slower. I don’t know why they can bill through one party of Medicare and not another but apparently that’s the way the system is set up. Unfortunately some patients may need to pay up front and I imagine file a claim to recoup their funds.
It’s not the fault of the pharmacy or their staff - their hands are pretty much tied.
This article may explain it better:
Well if Medicare was hacked, no one knows about it. Walgreens will say anything. Do not believe anything they say. First call Medicare.